IVR (Interactive Voice Response)
Interactive voice response (IVR) is a technology that allows humans to interact with a computer-operated phone system through the use of voice and DTMF tones input via a keypad. ... IVR systems can be used for mobile purchases, banking payments, services, retail orders, utilities, travel information and weather conditions. Send it to your customers using an IVR. This service is referred to by many names including bulk calls, bulk voice campaigns, automated IVR calls, voice message blast, voice over SMS, etc. ... While bulk voice calls sound spammy, they are an excellent way to broadcast messages.
IVR is therefore ideal for customers on the go, allowing them to reach out for support even when they are in-store. For this reason, IVR plays an important role in boosting sales, as potential customers are more likely to purchase when their questions are answered efficiently.